Management behaviours closely linked to engagement: Study11 key competencies include feedback and praise, autonomy and empowerment, guidanceBy Amanda Silliker04/25/2011|Canadian HR Reporter|Last Updated: 04/25/2011 The extent to which managers provide guidance, feedback and autonomy for employees has a significant impact on engagement levels, according to a study from the Chartered Institute of Personnel and Development (CIPD) in the United Kingdom.“The central role of managers in boosting individual and organizational performance is well-recognized,” said Ben Willmott, senior public policy adviser at CIPD in London. “But managers need more specific, tried-and-tested guidance on what they can do on a day-to-day basis to fulfill this key role well.”Fifty employees in an emergency call centre at a large global energy provider participated in the research for the study Management Competencies for Enhancing Employee Engagement. Through one-on-one interviews, participants were asked a series of questions surrounding management behaviours and how they affected engagement. From these interviews, 11 key competencies were identified by CIPD. To Read the Full Story, Subscribe or Sign In Remember Me Forgot Password If you are a current Subscriber, please click here to set-up or update your login information.