City of Ottawa endorses worker mobility

$20-million project being rolled out after pilot sees impressive results
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 06/21/2011

As part of a four-year initiative, the City of Ottawa is planning to spend $20 million to improve the mobility — and, as a result, efficiencies and service — of several hundred employees. While technology improvements and additions are a big part of the move, major changes to culture and performance management are also required.

“Part of what we were finding in the way the work was organized or the way that our systems were built, for some people, it meant you had to be at a specific PC or desk or you needed access to paper files to get your work done. So we’re trying to move more to a model that says, ‘I don’t have to be bound by that physical location to get my work completed,’” said Catherine Frederick, director of human resources at the City of Ottawa.

The project will implement mobile network security, mobile devices, teleconferencing-enabled boardrooms, soft phones on laptops supported by Voice over Internet Protocol (VoIP) deployment, electronic records, document-sharing tools, increased WiFi and wireless access, internal team message networks and electronic presence awareness.