Talent, performance management technology most critical HR service delivery issue: Survey

Companies also spending more on HR technology
|hrreporter.com|Last Updated: 07/04/2011

With expectations that hiring activity will increase this year and next, HR departments at a large number of employers in the United States say talent and performance management technology systems will be one of the most critical HR service delivery issues they will face in 2011, according to a survey by Towers Watson.

Forty-one per cent of the 441 companies surveyed indicated talent or performance systems is one of their top three HR service delivery issues for 2011, followed by streamlining HR processes and systems (27 per cent) and greater involvement in strategic business-driven issues (25 per cent).

“Companies view talent and performance management technologies as a critical component of their workforce attraction and retention initiatives, and also as a way to enhance HR’s role in helping the business to meet its strategic goals,” said Tom Keebler, global leader of Towers Watson’s HR service delivery and technology practices.

Companies are also making greater investments in HR technology. More than one-third of respondents (34 per cent) said they are planning to spend more on HR technology this year, with one in eight expecting that increase to exceed 20 per cent over last year. Only 16 per cent plan to reduce their spending on HR technology, found the survey.

“We haven’t seen this level of increase in investment in HR technology since before the economic downturn,” said Keebler.

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