Australian state government supports a national code of conduct for call centres

Call centre employees are encouraged to sign the code, which is designed to establish minimum employment and customer service standards
By
|Canadian HR Reporter|Last Updated: 04/08/2003

The West Australian government is supporting a national code of conduct for call centres. The code will establish minimum employment and customer service standards for the industry.

According to HRMGuide.net, the code was developed by unions representing call centre workers. Call centre employers are being encouraged to sign the code, committing them to respect the right of staff to receive proper training, have a career path, provide adequate working conditions, set reasonable targets and operate fair call monitoring procedures.

The code has the support of the Tasmanian government and is supported in principle by the state governments of New South Wales, Queensland and Victoria.