Knowledge management has a direct effect on the effectiveness of the organization: study

KM programs also affect employee and customer satisfaction.
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|Canadian HR Reporter|Last Updated: 04/08/2003

Ninety-one per cent of Canadian business leaders say that knowledge management has a direct, positive effect on organizational effectiveness, according to a study sponsored by Microsoft Canada. Sixty-five per cent of survey respondents said it has given their organization a competitive edge.

According to the study, the top three knowledge management practices being used are:

•the development of an intranet;