Calgary airport’s recognition program — YYC Miles — takes flight

Automated peer-to-peer recognition program will soon include safety module
By Amanda Silliker
|Canadian HR Reporter|Last Updated: 10/10/2011

One evening, an elderly couple was waiting in the parking lot of the Calgary airport for their ride. The man was in a wheelchair and the woman was struggling with their luggage — and they seemed a little disoriented. Two airport employees went up to the couple and helped them with their belongings, used a personal cellphone to contact the person picking them up and waited with them until their ride arrived.

Along with receiving many thanks from the elderly couple, the employees were also recognized by their co-workers and rewarded with 1,000 points each as part of the company’s recognition program, says Cynthia Tremblay, senior director of HR at the Calgary Airport Authority.

“We wanted to create a culture where employees were empowered to recognize their peers for going above and beyond,” she says. “It has nothing to do with their job at the airport but it’s taking that extra time to help someone else out.”