Incivility common workplace issue, finds survey

Many in HR unsure of what to do, unhappy with lack of support
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 10/10/2011

Judging by the results of a Canadian HR Reporter survey, incivility is a common occurrence at Canadian workplaces. And many HR professionals who are unsure of how to respond are keen to have greater knowledge, tools and resources.

More than one-half (53.9 per cent) of the 308 respondents said they have heard of anywhere from one to five incivility-related complaints in the past six months. One-fifth (19 per cent) have heard of six to 10 such complaints.

The results aren’t too surprising, especially since the 2010 passage of Bill 168, Ontario’s anti-workplace violence and harassment law, said NamrataBalsara, HR manager at the Peel branch of the Canadian Mental Health Association (CMHA) in Brampton, Ont.