Secrecy of EAPs makes measurement tough

By David Brown
|Canadian HR Reporter|Last Updated: 06/01/2001

Employee assistance programs come with a lot of gray areas. They have to. The privacy and confidentiality of the service must be unconditional. But that secrecy often poses a problem to some employers.

“It can be very difficult to evaluate the effectiveness of an EAP,” said Drew Sousa, a senior consultant with Aon Consulting’s health strategies team, and a member of the board of the EAP Association of Toronto.

Many employers still don’t appreciate the kind of information being revealed by employees using the EAP and are surprised to find out that they aren’t allowed access.