EI valued more than IQ in hiring, promoting

Ability to remain calm under pressure main benefit for employers: Survey
By Amanda Silliker
|Canadian HR Reporter|Last Updated: 10/25/2011

Emotional intelligence is “absolutely fundamental” to the effectiveness of front-line staff and management at Vancouver Coastal Health Authority, according to Anne Harvey, vice-president of employee engagement.

Whether they’re nurses, pharmacists, physicians or administrative staff, high emotional intelligence is important.

“If they don’t have a good sense of people and what they’re experiencing, then they cannot provide that kind of care that we need,” said Harvey, whose Vancouver-based organization has 22,000 employees. “(People with high emotional intelligence) are more empathetic and they also understand their own emotions better.”