Firms divided on knowledge continuity programs: Survey

Storytelling, co-operative culture can help transfer knowledge
By Amanda Silliker
|Canadian HR Reporter|Last Updated: 01/10/2012

Development Dimensions International (DDI) in Toronto created a program years ago where all important knowledge areas within the organization were identified and put into a matrix.

The matrix is used to map knowledge areas to various positions within the company and it ensures there is some overlap, so each knowledge area is well covered if there are shifts within the organization, said Greg Leskew, operations manager at DDI, which has 1,200 employees globally.

“The HR department does an audit every year where they partner with the management team and assess where there are gaps in certain knowledge areas and then they look for a solution, whether it’s job shadowing, mentoring or sharing experiences, to make sure those gaps are filled,” he said.