Training any time anywhere

By Ted Purcell
|Canadian HR Reporter|Last Updated: 07/18/2001

Contrast these two experiences — same situation, five years apart. It’s 1996 and a new salesperson is sent to a remote location for instructor-led training. The company pays travel and other expenses. During that time the salesperson: spends a week becoming familiar with the company’s products and sales techniques; develops a rapport with the instructor; meets new recruits from other divisions; and completes the compulsory evaluations that will be forwarded to management.

The next formal training will occur in a year. In the meantime, other training requirements are not being addressed because the new salesperson cannot spare time away from work. New product launches are often delayed and grouped so that training can have the maximum number of participants.

Flash forward to the year 2001 — same salesperson, new job. Sales training is delivered using a variety of media, blending self-paced e-learning with instructor-led virtual classes, online discussions and scheduled chats. Since location doesn’t matter because most of the training can be done over the Internet, the company saves travel and other expenses. Evaluation results are automatically recorded and reported in the learning management system integral to the e-learning system.