The rise of social intelligence (Guest commentary)

If employees are lousy at social interaction, employers have a problem
By Doug Williamson
|Canadian HR Reporter|Last Updated: 03/27/2012

Despite the best efforts of many to deny it, one of the most important changes in business leadership has been the shift from a focus on hard skills and business acumen to a focus on soft interpersonal skills and personal resonance. In essence, the soft skills are the essential new hard skills.

But the reality is the traditional hard skills are the price of entry into any business. You simply can’t play the game if you don’t have the hard skills. However, a person’s proficiency in the soft skills will, ultimately, allow her to excel in the leadership of a successful organization.

Armed with this knowledge, many organizations dove headfirst into studying employee competency in what was believed to be the only measure of their soft skill capability — emotional intelligence (EQ).