Managing expectations

How to handle high-potential employees when promotions aren’t an option
By Ted McNicol
|Canadian HR Reporter|Last Updated: 06/15/2012

Companies tend to think of the top three per cent to five per cent of their talent as high-potentials who consistently and significantly outperform their peers, according to a Harvard Business Review article.

“While achieving these superior levels of performance, they exhibit behaviours that reflect their companies’ culture and values in an exemplary manner. Moreover, they show a strong capacity to grow and succeed throughout their careers within an organization — more quickly and effectively than their peer groups do,” wrote Douglas Ready, Jay Conger and Linda Hill in the June 2010 issue.

But what happens after a company has identified a high-potential employee who stands head and shoulders above her peers in terms of performance and attitude? And what if you can’t identify a higher-level job for her?