Longos fruitful communicating total rewards

Grocery chain puts info boards in lunchrooms, mails out total reward statements
By Amanda Silliker
|Canadian HR Reporter|Last Updated: 08/14/2012

Over the past six years, grocery chain Longos more than doubled its employee base — from 1,800 to 4,400. However, some aspects of the business weren’t keeping pace with the growth, including communications around total rewards, says Liz Volk, vice-president of HR.

“When we did our engagement surveys, we weren’t getting credit for some of the great things we had in place and there were some clearly identified gaps that needed to be addressed within our total rewards offering,” she says.

So, the Vaughan, Ont.-based company decided to focus on boosting visibility and transparency around total rewards. And in May, Longos mailed individualized total reward statements to each worker.