“What do I do after clicking submit?”

HR workloads unchanged despite move to online employee self-service.
By David Brown
|Canadian HR Reporter|Last Updated: 09/25/2001

At the same time HR departments eliminate tasks through online employee self-service, new tasks pop up.

A new study shows companies across the continent continue with an “aggressive approach to automating HR service delivery.” However, the growth in HR self-service has not significantly decreased the workloads in HR departments.

Just as it was always claimed, human resource management systems and corporate intranets with employee self-service capability remove many of the prosaic, transactional duties from the plates of HR professionals, according to the survey conducted by Towers Perrin.