“What do I do after clicking submit?” HR workloads unchanged despite move to online employee self-service. By David Brown09/24/2001|Canadian HR Reporter|Last Updated: 09/25/2001 At the same time HR departments eliminate tasks through online employee self-service, new tasks pop up. A new study shows companies across the continent continue with an “aggressive approach to automating HR service delivery.” However, the growth in HR self-service has not significantly decreased the workloads in HR departments. Just as it was always claimed, human resource management systems and corporate intranets with employee self-service capability remove many of the prosaic, transactional duties from the plates of HR professionals, according to the survey conducted by Towers Perrin. To Read the Full Story, Subscribe or Sign In Remember Me Forgot Password If you are a current Subscriber, please click here to set-up or update your login information.