Resolving co-worker disputes through “coaching conflict management”

A one-to-one approach to eliminating productivity-damaging conflict.
By Cinnie Noble
|Canadian HR Reporter|Last Updated: 09/25/2001

Conflict is a part of daily life — an inevitable consequence of interacting with people. Everyone encounters situations on a regular basis that affect how one works and relates with other people.

If asked what comes to mind when they hear the word conflict, people often respond with terms such as: upset, struggle, turmoil, anger or distraction. As a consequence, many people prefer to avoid conflict whenever possible. Typically, people don’t think of differences of opinion in positive ways, but conflict can be seen as an opportunity for both growth and learning.

Coping mechanisms vary, and some employees will manage conflict better than others. While not all people are well equipped to do so effectively, everybody has the capacity to improve this skill. Workplaces that understand and accept this premise are in a position to provide tools that effectively influence the organization’s bottom line by reducing conflict and stress.