Who bought what and didn’t use it: Is there shelfware in your organization?

By John Johnston
|CHRR, Guide to HR Technology|Last Updated: 07/15/2003

Hardware, software — these are terms we know. But shelfware is a new one. It refers to software that is purchased and never used. It simply sits on the shelf, hence the term. In our survey, we examined the modules that were implemented and not used. It paints an interesting picture of unused resources in organizations.

The most critical factor in shelfware is the date of implementation. Like purchasing bread at the supermarket, shelfware has a shelf life. If software is purchased and not used for a period of time, it likely will never be used.

HRMS shelfware occurs for many reasons: