Using technology for knowledge and skill transfer

By Igor Kotlyar and Alan Saks
|CHRR, Guide to HR Technology|Last Updated: 10/24/2001

Most organizational knowledge is held in the minds of employees, and until recently it has been extremely difficult to tap into this knowledge, capture it, and share it among staff. Traditional approaches have not been effective in this regard, but new technologies are offering interesting solutions.

Many companies are already successfully using technology for sharing knowledge and for transferring skill from top performers to other employees. Many more companies are rethinking their training strategies.

In the not-so-distant past, knowledge and skill transfer had been largely limited to classroom training, where the instructors would be the experts in their subjects. For example, sales training would typically be delivered by a seasoned salesperson by way of a lecture. This approach has many limitations in terms of knowledge transfer and skill transfer.