The measure of a function

Decisions are made in the business world depending on the numbers. The problem is HR often doesn’t have any.
By David Brown
|Canadian HR Reporter|Last Updated: 11/13/2001

It is one of the most important rules of the business world — what gets measured gets done — yet many people in HR still don’t follow it.

Business decisions are made based on hard data. But new research shows human resources professionals often aren’t collecting data on what they are doing. It is, say HR experts, at least one of the reasons why so many HR professionals continue to find themselves on the outside of decision-making circles looking in.

A new study of Canadian human resources professionals —