HR Manager’s bookshelf
Communication, etiquette and tips from around the world

By Ray Brillinger
|Canadian HR Reporter|Last Updated: 11/13/2001

Our books in this issue are full of information and quick tips on that most universal of all subjects: communication. They cover many different facets, from improving your awareness and skills in handling interactions, to effectively supervising and coaching others.

A related theme is etiquette — the ground rules for making a favourable impression in all kinds of business situations, at home and abroad. HR professionals may find these books valuable in improving their own abilities in navigating in business, social and cross-cultural situations, or as educational resources to help managers and employees improve in these areas.

Power Suit, Power Lunch, Power Failure
By Lewena Bayer and Karen Mallett, 77 pages (2000), Great Plains Publications,