Old programs reinforce habits,prevent change needed in public sector

By Eric Cousineau and Sara Rafuse
|Canadian HR Reporter|Last Updated: 11/30/2001

Governments face the same kinds of organizational challenges and pressures that private-sector organizations face. They need to focus on the needs of customers and be more productive, more flexible, more responsive. The ability to achieve these goals is a measure of competitive advantage.

Lester Thurow, a management expert, argues that in future, people will be the only sustainable source of competitive advantage, not only in private-sector organizations, but also in the public sector. For governments, this means taking a new approach to people management.

The new reality in public-sector employment