It’s about raising employee engagement levels, not just raising the score

Mix of elements on employee survey must be just right for true answers
By David Sissons
|Canadian HR Reporter|Last Updated: 12/04/2012

Many organizations use formal employee surveys to measure and assess engagement and figure out what’s needed to improve it. And 81 per cent of the world’s largest public organizations have developed and communicated a specific definition of engagement at their organizations, with the majority using formal surveys to measure it, according to Hay Group.

While this may seem like a progressive step in human resource management, it’s actually where the challenge begins. Surveys are often constructed around very different definitions of engagement — and all surveys are not created equal.

As we know, people tend to focus their behaviours on what is measured, so we need to ensure the right concepts are measured.