Most firms think management is an art form – it’s not

It’s a science with well-defined skills and knowledge that should be taught
By David Brown
|Canadian HR Reporter|Last Updated: 02/23/2002

For the last two years, the Loyalty Group has been working to raise the calibre of its management talent.

It started with a new competency framework that sets out the skills and abilities the Toronto-based company — known for its Air Miles reward program — expects managers to demonstrate and now every manager with one or more reports must participate in the active leadership program.

The three-day program walks attendees through a model of effective management, explained Sandra Karpas, associate director of HR. They learn how to delegate work, how to assess if the employee has the capability and motivation to do the job and what management style will be the most effective.