Upgrading talent management processes leads to fully integrated approach, efficiencies

First West Credit Union automates performance management, succession, learning
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 01/28/2013

In 2010, First West Credit Union was formed through the merger of Valley First Credit Union and Envision Credit Union. That was the catalyst for the organization to look at how it could do performance management better at its 37 branches, according to Nathalie Pasin, senior people and performance consultant at First West in Langley, B.C.

“One of our strategic objectives was to become a higher performing organization so, within that, we had this opportunity to grow or develop the First West performance process and it was very important to us that we have automation or technology to support us in that,” she says.

First West didn’t want to go with just a performance management system, even though that was the module it launched initially — it really wanted a talent management solution, says Pasin.