Upgrading talent management processes leads to fully integrated approach, efficiencies

First West Credit Union automates performance management, succession, learning

In 2010, First West Credit Union was formed through the merger of Valley First Credit Union and Envision Credit Union. That was the catalyst for the organization to look at how it could do performance management better at its 37 branches, according to Nathalie Pasin, senior people and performance consultant at First West in Langley, B.C.

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