eHR – victim of unrealistic expectations

Despite early disappointments, technology can improve HR and benefit the bottom line, say experts.
By David Brown
|Canadian HR Reporter|Last Updated: 07/21/2003

In the past couple of years, a lot of HR departments have been disappointed by their attempts to go “e.”

Intuitively, people always felt technology held tremendous potential for HR departments. Automation through technology would improve the quality of service, operating costs would be reduced and HR would be freed from the transactional duties that so often prevented it from playing a strategic role. The reality is that few organizations fully realized these benefits.

In a recent survey by consulting company Towers Perrin, 80 per cent of respondents said employee self service can lower HR costs, but only five per cent said they have fully achieved this objective. Another 35 per cent said they have only partly achieved this result. Similarly, just five per cent of respondents said they had fully realized goals of improved HR functional efficiency and only three per cent said it was accelerating HR’s transformation to strategic partner.