Best Buy, Future Shop closures difficult (Guest Commentary)

HR leaders correct misperceptions, share inside story of tough decisions
By Janice Antaya-Finlayson and Chris Taylor
|Canadian HR Reporter|Last Updated: 04/09/2013

Earlier this year, a necessary business decision was made to close 15 Best Buy and Future Shop stores across Canada based on a dramatic shift in the Canadian retail landscape. Regardless of the reasons, it was a tough decision.

An unfortunate and unavoidable byproduct of this type of situation is the immediate impact it has on employees which, in this case, led to much media and industry scrutiny for the way it was handled. Was there a better way to close the stores? Perhaps.

However, many of the perceptions and criticisms around how we handled the closures were misguided and based on inaccurate information. Our decision was difficult but it was implemented with our guiding principles of respect, humility and integrity for employees.