Will your staff help if customer falls ill?

Asthmatic teen’s pleas for help fall on deaf ears at Tim Hortons; employers should have emergency preparedness and response policy: Experts
By Amanda Silliker
|Canadian HR Reporter|Last Updated: 04/08/2013

Tim Hortons employees will be receiving a refresher on the company’s emergency protocols after a teenage boy suffered an asthma attack at a franchise in London, Ont., according to media reports.

The 17-year-old boy was gasping for breath and managed to say “help” and “phone” to employees but they told him the phone wasn’t for customer use and directed him to a payphone across the street, according to Kali Sproat, a customer who witnessed the incident.

“The teen boy was going between the two tills, there were five or six employees… he was visibly in distress,” Sproat told the London Free Press. “They didn’t ask if he needed help. The whole time, not one of them came out from behind the counter to see if he was OK.”