The promise of benefits technology

eHR: The evolution from self-service to self-management
By Steve Welkie and Brent Williamson
|Canadian HR Reporter|Last Updated: 05/06/2002

To most people, there may seem to be little difference between the phrases “self-service” and “self-management.” However, in HR terms, these expressions are two distinct points on the eHR evolutionary scale.

Initial forays into eHR involved employee benefit self-service. This meant having employees perform functions previously done by HR staff, such as recording address, dependant and beneficiary changes. Technological advances now make it possible to go a step further to employee benefit self-management.

Self-management benefits everyone