Communication, accountability getting people back to work at GSK

Company sees impressive results, with shorter referral lags and leaves, fewer claims
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 04/23/2013

A few years ago, pharmaceutical and health-care company GlaxoSmithKline (GSK) realized it needed to make improvements to its disability management system. For one, the system didn’t align with the company’s corporate mission of improving the lives and health of patients, and a focus on employees was lacking.

“As a health-care company, we want our internal programs to model what we do for the public, have that reflected internally just as we do externally,” says Shannon Meijer, director of HR services and employee wellness at GSK in Mississauga, Ont.

Second, once an employee went off on disability leave, the communication between the company and employee almost stopped, she says.