HR adds value – but can you demonstrate that? (Toughest HR Question)

HR needs to work on public image, become centre of excellence
By Brian Kreissl
|Canadian HR Reporter|Last Updated: 06/04/2013

Question: As a profession, how do we demonstrate that HR adds value?

Answer: That’s a timely question because HR is still being squeezed at many organizations, even five years after the onset of the global financial crisis. And the HR profession is probably more unpopular than it’s ever been in the minds of senior executives, line managers, rank-and-file employees and the general public.

It’s therefore up to us as a profession to set the record straight by explaining our role, doing what we say we’re going to do, listening to what managers and employees are telling us, establishing service levels and providing concrete evidence of the return on investment (ROI) of HR programs.