6 overlooked tips for new leaders(Guest Commentary)

Taking care of civility should top a prudent new leader’s to-do list
By Sharone Bar-David
|Canadian HR Reporter|Last Updated: 06/04/2013

Civility is a game- changer. For starters, it affects absenteeism, talent retention and customer service. But browse through any new leaders’ how-to course or book and it’s hard to find tips that pertain directly to tackling workplace incivility or creating a harassment-free work environment.

Unfortunately, mainstream thinking holds that these matters are important only as a legal concern or an ethical issue — the fact that civil work environments are a pure business imperative is missed altogether.