Flood of paperwork costs billions

Productivity being eroded, precious time wasted by executives according to study by a Queen's University professor
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|hrreporter.com|Last Updated: 04/10/2003

Document overload is costing Canadian companies billions of dollars a year in lost productivity and eroding the amount of time executives have to spend on other important initiatives, according to a survey by a Queen’s University professor.

“We’re being assaulted by information,” said Peter Richardson, professor of strategic management at the university in Kingston, Ont. and author of the paper

Coping with a crisis in the office: Canada’s $50-billion challenge.