Appropriate goals and links to rewards sharpen focus on bottom line

Analysis of key business drivers creates foundation for engaging employees
By Robert Tarvydas Claudine Kapel
|Canadian HR Reporter|Last Updated: 06/18/2002

With goals such as cutting costs and improving customer service topping the list of organizational agendas, getting employees focused on key business priorities has become an urgent priority.

The best way to achieve this alignment is to set meaningful individual or team performance goals and then link the achievement of these goals to rewards such as incentive awards, merit increases or other forms of cash and non-cash recognition.

While this may seem intuitively obvious, many organizations struggle with how best to align employee performance with business objectives.