News Briefs (June 3, 2002)

By
|Canadian HR Reporter|Last Updated: 09/05/2003

DOCUMENT OVERLOAD HURTS PRODUCTIVITY

Kingston, Ont.

— The ineffective management of paper and electronic documents is costing Canadian companies billions of dollars a year in lost productivity among executives, managers and key employers, according to Peter Richardson, professor of strategic management at Queen’s university. A survey of executives revealed they spend an average of 56 per cent of their time dealing with paper and electronic documents, and 40 per cent of that is spent on document administration. This time delivers little or no value to the organization and reduces the time spent on strategy, business development and interaction with customers and employees.