Caller beware: Ministry helpline comes under fire

Misleading, incomplete advice on Ontario employment standards a common occurrence: Lawyer
By Liz Bernier
|Canadian HR Reporter|Last Updated: 11/03/2013

If you rely on the Ministry of Labour’s employment standards helpline for advice on Ontario-based employees, you may not be getting the full story. The helpline has come under scrutiny in recent weeks after becoming the target of a lawsuit for allegedly giving negligent advice to callers.

Employers that call in to the helpline are advised of the minimum requirements they must meet under the province’s Employment Standards Act — but there may be additional requirements under common law. And if employers rely on incomplete or bad advice, they could leave themselves open to legal action.