Self-service barriers mostly to do with attitudes

By Mike Moralis
|CHRR, Guide to HR Technology|Last Updated: 06/20/2002

Self-service may be the future of HR, but there’s still plenty of resistance out there.

When software vendors began offering employee self-service modules, HR personnel often dismissed them as nice to have but not really necessary, says Gary Olynik, vice-president of specialty products for Best Software Ltd. Canada of Burlington, Ont.

Today, the profession has begun to see self-service as a necessity — a standard tool of the trade that is necessary to remain competitive, Olynik says. At the same time, there are risks and concerns, notably about security but also about ease of use, he adds.