Is retail ready to buy training? Customer satisfaction, improved turnover rates are the T&D payoffBy David Brown07/15/2002|Canadian HR Reporter|Last Updated: 12/04/2002 There has been a real change in the mindset of retailers in the past 10 years or so, says Diane Brisebois, president and CEO of the Retail Council of Canada. “There is a better understanding of human capital than there ever was,” she says. That means more attention to things like turnover and employee satisfaction, and a much greater interest in training and development. “Retailers understand now that you need to make a serious investment in your employees,” she says. In a highly competitive environment where retailers are determined to develop a brand identity, training is now viewed as an essential driver of performance. To Read the Full Story, Subscribe or Sign In Remember Me Forgot Password If you are a current Subscriber, please click here to set-up or update your login information.