Table talk - war stories from the negotiating front

People who have been there, done that, talk about collective bargaining
By David Brown
|Canadian HR Reporter|Last Updated: 09/05/2003

Susan Cassidy
Vice-president of HR with Calgary Laboratory Services

“A huge part of effective negotiations is in planning and preparing,” says Susan Cassidy, vice-president of HR with Calgary Laboratory Services and a teacher of negotiations at the University of Calgary.

Before entering a round of negotiations, Cassidy usually asks someone from her team to act as a union negotiator and think of everything the union could possibly bring to the table. “I don’t want to be blindsided,” she says.