Employees must always take high road

These days, when you're talking to one person, you're talking to a thousand'
By Todd Humber
|Canadian HR Reporter|Last Updated: 03/24/2014

Some people are just jerks. That applies to CEOs and front-line customer service reps. It applies to salespeople and it applies to customers. It applies to neighbours, co-workers and drivers on the road — it’s just an unfortunate fact of life.

Some people are always jerks; some just temporarily turn into idiots when backed into a corner or if they’re having a particularly bad day.

It’s hard to know exactly what category of jerk they fit into, but two of them came face to face at a Sears store in Winnipeg. And, as is always the case these days, a camera was rolling. (See “Ugly, racist altercation caught on tape at Sears,” page 1.)