Face-to-face — but not in-person

Video counselling broadens options for employees in need
By Barb Veder and Kelly Beaudoin
|Canadian HR Reporter|Last Updated: 03/24/2014

Workforces and workplaces are changing. Organizations are realizing the stresses of everyday life can interfere with job performance, while more serious physical and mental health issues can result in extended absences. As a result, the use of employee assistance programs (EAPs) is a popular option — and employers are actively encouraging workers to make use of this resource whenever they need assistance.

The challenge is employees are often spread across the country and even around the world. And EAPs that help promote employee productivity must keep pace in order to accommodate employees’ changing needs. Fortunately, technological advancements — and a greater comfort level with using online resources — make video counselling, tele-health and tele-mental health possible and feasible support options.

The driving force behind the development of video counselling was the need to provide hard-to-reach employees in remote locations with an easy and convenient way to access their EAPs.