A death in the family

Funeral planning, concierge services can help grieving employees find their way
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 05/20/2014

If your mother unexpectedly dies in hospital at 2 a.m. and, on top of that incredible loss, you are asked by a nurse about how you would like to proceed, it can be overwhelming — you’ll have plenty of questions and few answers in this vulnerable state.

By lending an ear and pointing the way, a company offering funeral planning and concierge services can provide answers. It’s like an OnStar service for funerals, according to Mark Duffey, Houston-based president and CEO of Everest Funeral Planning, which has partnered with a group insurance company in Canada to offer these services.

"They have somebody who’s on their side, acting as an advocate for them on the worst day of their life," he says. "It’s really focused on boomers that have really changed the dynamics of the whole benefits market, along with every market they’ve impacted, and this is just the latest iteration."