Poor HR practices under microscope

Ombudsman report details flawed recruitment, promotions and comp practices at Toronto Community Housing
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 05/20/2014

A scathing report from the City of Toronto’s Office of the Ombudsman looking at Toronto Community Housing (TCH) has led to the departure of its CEO and vice-president of HR — and pressing concerns about its HR practices.

The report followed an investigation that began in August 2013 after the ombudsman received complaints from former and current TCH employees, ranging from improper hiring and promotions to irregular compensation and unfair terminations. In the end, “it is an alarming tale of senior executives ignoring policy and running an organization as though it were their own personal fiefdom,” said ombudsman Fiona Crean.

Incidents of wrongdoing included: executives promoted with little process or screening; promotions and raises given with no competition or process; changes to employment contracts that alter fundamental terms of employment, with no approvals or adequate notice; senior executives in conflict of interest when hiring; and inconsistent salary grades.