Benchmarking should be more than cliché

Many HR departments have turned to benchmarking to prove they can add value
By David Brown
|Canadian HR Reporter|Last Updated: 04/29/2003

W

ith HR under constant pressure to act as a business partner and prove it can add value, many HR departments have turned to benchmarking: whether they’re doing it right is another story.

According to the Benchmarking Exchange, a business process benchmarking Web site, customer service and information systems are the first and second most popularly benchmarked process. Employee development is third, performance measurement is sixth, employee recruitment and staffing is seventh and human resources itself is ranked ninth.