Time for a mediator?

Employee disagreements causing workplace stress? Mediation is not just for labour disputes anymore
By Catharine Allen
|Canadian HR Reporter|Last Updated: 09/04/2003

Rising workplace stress levels can heighten personal tensions between co-workers and between workers and their supervisors. One often overlooked method of improving this problem is to use mediation to resolve internal disputes before they become disruptive to the whole organization.

Professional mediation used to be reserved for large labour disputes. But it’s just as effective at resolving much smaller disputes between individuals within an organization — or even between employees and customers, suppliers and other outside agencies.

It hasn’t gained widespread acceptance because the benefits of successful mediation are often difficult to quantify: improved morale, reduced workplace stress and increased productivity.