The basics of phone screening

It’s about the 4 Cs: consistency, customization, communication and compliance
By Amanda Salopek
|Canadian HR Reporter|Last Updated: 01/21/2015

A thorough recruitment process is key to attracting top talent, but it can also be very time- and resource-consuming. Any opportunity for efficiency is greatly appreciated by managers and candidates alike and will help accomplish a successful hire faster. The telephone screen is an early step in the recruitment process that can quickly identify candidates who may be a great fit.


To ensure the telephone screen is adding value, it is important to consider “the four Cs” and apply them to your process before calling a short list of candidates: Be consistent, customized, communicative and compliant.