How to tackle poor job performance – and bring down legal costs

10 steps to managing employee performance problems through progressive discipline
By Peter Israel
|Canadian HR Reporter|Last Updated: 02/11/2003

HR managers spend a great deal of time and energy struggling with underperforming employees. And supervisors find talking with staff about poor performance one of the most difficult and unpleasant aspects of the job.

A performance management program can make the process more palatable for everyone. It’s a tool employers can use for discipline and corrective action, both to protect the organization from liability and to ensure an effective workforce.

One of the crucial elements of this approach is a system of progressive discipline which gives employees verbal and written warnings detailing consequences of continued performance problems. Here are 10 steps to managing employee performance problems: