Learning from others’ 360-degree experiences

By Mehrdad Derayeh and Stéphane Brutus
|Canadian HR Reporter|Last Updated: 02/11/2003

Using 360-degree feedback systems remains popular among Canadian employers even though many organizations doing it say it isn’t easy, according to a recent study from Concordia University.

Most notably employees regularly balk at 360-degree feedback because they feel it is more labour intensive, they don’t trust the system or they find little connection to organizational strategy.

Traditionally, with employee evaluation, managers were the sole bearers of evaluative duties, but in recent years the trend has been toward multi-source assessment programs where feedback is gathered from several sources: subordinates, peers, internal or external customers and supervisors. When all relevant parties participate in the assessment, the process is referred to as 360-degree feedback.