More than two-thirds of Canadian firms have them, self-service becoming more popular: study
Communicating electronically with employees is on the rise in Canada, more than doubling in the past two years according to a new study.
In a survey of 303 companies across the country, Aon Consulting found 67 per cent of companies have implemented intranet systems. And half of the remaining organizations without intranets plan on implementing one in the next 18 months.
Providing current information was cited as the primary business reason for implementing intranet systems and HR policies and HR process management systems were ranked as the most valued tools.
Aon said more companies are using intranets to provide personalized benefits and pension information. Static information sites are evolving into self-service, interactive intranets with personalized content. Online retirement planning is one of the most popular new features, according to the HR Intranet Study conducted in 2002.
While 87 per cent or organizations said they think employees generally welcome electronic communication, 28 per cent said they believe there is still some concern among staff over the security in accessing personalized information through the intranet.
But not all organizations are fully satisfied by their intranets. Of the 67 per cent who have them, 19 per cent are strongly satisfied and 57 per cent are somewhat satisfied.
“These results indicate companies are still in the initial stages of intranet development and have not yet captured the full potential the intranet can deliver to their overall business goals,” said Diane McElroy, senior vice-president at Aon. “As online sites begin to offer more personalized features and benefits, we will begin to see satisfaction levels rise on all fronts.”
In a survey of 303 companies across the country, Aon Consulting found 67 per cent of companies have implemented intranet systems. And half of the remaining organizations without intranets plan on implementing one in the next 18 months.
Providing current information was cited as the primary business reason for implementing intranet systems and HR policies and HR process management systems were ranked as the most valued tools.
Aon said more companies are using intranets to provide personalized benefits and pension information. Static information sites are evolving into self-service, interactive intranets with personalized content. Online retirement planning is one of the most popular new features, according to the HR Intranet Study conducted in 2002.
While 87 per cent or organizations said they think employees generally welcome electronic communication, 28 per cent said they believe there is still some concern among staff over the security in accessing personalized information through the intranet.
But not all organizations are fully satisfied by their intranets. Of the 67 per cent who have them, 19 per cent are strongly satisfied and 57 per cent are somewhat satisfied.
“These results indicate companies are still in the initial stages of intranet development and have not yet captured the full potential the intranet can deliver to their overall business goals,” said Diane McElroy, senior vice-president at Aon. “As online sites begin to offer more personalized features and benefits, we will begin to see satisfaction levels rise on all fronts.”
