The automation of the employee experience

Does self-service really save time and money?
By Christa Degnan Manning
|Canadian HR Reporter|Last Updated: 10/05/2015

With the advent of the Internet, web-based access to enterprise software solutions ushered in a new era of business computing: Employee self-service. 

This has led to both individual contributors and managers gaining ubiquitous desktop access to traditional back-office operational systems. And, thus, they are enlisted in entering data and processing business-related transactions in their day-to-day jobs.