Portals: A one-stop benefits shop

Benefits technology isn’t just about getting staff to update addresses
By Jeff Koven
|CHRR, Guide to Pensions & Benefits|Last Updated: 06/10/2003

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he technical side of providing benefits and pension services is not just about enabling employees and retirees to complete their own transactions and information updating. It should also include providing necessary information, preferably when it is needed. This could entail providing plan information to an employee during enrolment or making benefit elections, for example.

Technology has allowed the mixing of various benefit and pension information, which can be seen in numerous software and service solutions in the marketplace. Self-service applications are now available through an organization’s benefit carrier or through a software solution. It allows employees to conduct their own benefit-related tasks, including enrolment in benefit plans, updating beneficiary information and viewing the status of claims and other benefit items. This has relieved benefit professionals from these administrative tasks.